Bank Holiday Notice: Both our Earlsfield and Wimbledon clinics will be closed on Monday 26th May for the Spring Bank Holiday. We reopen on Tuesday 27th May.

Complaints Procedure

We value your feedback and are committed to providing the highest quality of care

How to Make a Complaint

If you have any concerns about the service you have received, please contact us at manager@prophysiotherapy.co.uk. We take all complaints seriously and will respond to your concerns promptly.

Our Process

  1. Submit your complaint via email to manager@prophysiotherapy.co.uk
  2. We will acknowledge receipt of your complaint within 2 working days
  3. A full investigation will be conducted
  4. We aim to provide a full response within 20 working days
  5. If you're not satisfied with our response, you can escalate your complaint to relevant regulatory bodies

What to Include

  • Your full name and contact details
  • Details of your complaint
  • When the incident occurred
  • Any relevant documentation
  • What outcome you're seeking

Our Commitment

We are committed to:

  • Treating all complaints seriously and confidentially
  • Investigating thoroughly and fairly
  • Keeping you informed throughout the process
  • Learning from complaints to improve our service

Contact

For any complaints or concerns, please contact us at:

Email: manager@prophysiotherapy.co.uk