Complaints Procedure

We value your feedback and are committed to providing the highest quality of care

How to Make a Complaint

If you have any concerns about the service you have received, please contact us at manager@prophysiotherapy.co.uk. We take all complaints seriously and will respond to your concerns promptly.

Our Process

  1. Submit your complaint via email to manager@prophysiotherapy.co.uk
  2. We will acknowledge receipt of your complaint within 2 working days
  3. A full investigation will be conducted
  4. We aim to provide a full response within 20 working days
  5. If you're not satisfied with our response, you can escalate your complaint to relevant regulatory bodies

What to Include

  • Your full name and contact details
  • Details of your complaint
  • When the incident occurred
  • Any relevant documentation
  • What outcome you're seeking

Our Commitment

We are committed to:

  • Treating all complaints seriously and confidentially
  • Investigating thoroughly and fairly
  • Keeping you informed throughout the process
  • Learning from complaints to improve our service

Contact

For any complaints or concerns, please contact us at:

Email: manager@prophysiotherapy.co.uk